At WebHub (https://webhubstories.com/), we aim to deliver exceptional Shopify/WordPress development and SEO services. This policy outlines your rights regarding refunds and returns.

1. General Refund Principles

  • Digital Services: Our offerings are intangible and custom-tailored; traditional “returns” do not apply.
  • Refund Eligibility: Limited to cases where we fail to meet contractual obligations, as defined below.

2. Refund Scenarios

A. Website Development Services

  • Deposit (50%): Non-refundable once project work begins, as it reserves resources and planning time.
  • Final Payment (50%):
    • Full Refund: If the final deliverable is materially non-compliant with the agreed scope and cannot be remedied within 14 days.
    • Partial Refund: Proportional to incomplete or non-functional components (e.g., 20% refund for unresolved bugs affecting core features).

B. SEO Services

  • Monthly Retainers:
    • Unused Portion: Refundable if services are canceled mid-month, prorated based on days unused.
    • Dissatisfaction: Requires documented proof that strategies deviated from the agreed plan. Refund limited to 50% of the current month’s fee.
  • One-Time SEO Projects: No refunds after strategy delivery, but we offer revisions per the Warranty Policy.

C. Subscription Plans (if applicable)

  • Cancellation: No refunds for partial billing periods. Future cycles are canceled upon request.

3. Non-Refundable Cases

  • Client-Requested Termination: Cancellation after project kickoff without cause.
  • Scope Changes: Additional requests beyond the original agreement.
  • Delays Caused by Client: Failure to provide content/access or approve milestones for over 30 days.
  • Third-Party Issues: Hosting outages, plugin conflicts, or search engine penalties unrelated to our work.

4. How to Request a Refund

  1. Submit a Claim: Email support@webhubstories.com within 7 days of the issue arising.
  2. Provide Documentation: Include screenshots, project scope agreements, and communication records.
  3. Resolution Timeline: We will respond within 3 business days and propose a solution (refund, revision, or credit).

5. Service Credits

As an alternative to refunds, you may request:

  • Future Project Discounts: Up to 100% of the eligible refund amount.
  • Extended Warranty: Additional 15 days of post-resolution support.

6. Disputes

Unresolved disputes may be escalated to mediation under California law (or your state’s jurisdiction).

7. Policy Updates

We reserve the right to modify this policy. Continued use of services constitutes acceptance of changes.

Contact Us
For refund requests or questions, email support@webhubstories.com